eb444's Privacy Policy

1. Introduction and Scope

eb444 is a trusted online casino and betting platform operated for users in Bangladesh. We place great importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy applies to the eb444 website (eb444.cam) and all related services. It describes what types of information we collect, how we use it, how we share it with third parties, and what measures we take to protect your information.

By registering on our platform, creating an account, or using our services, you are consenting to the processing of your information under this privacy policy. If you do not agree with this policy, please refrain from using our services.

2. Information We Collect

eb444 collects various types of information to operate its services. This information is divided into the following categories:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Valid email address
• Password (stored in encrypted form)
• National ID number or passport number (for identity verification)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay mobile banking account number
• Deposit and withdrawal history
• Transaction date, amount, and method
• Details of verified payment methods

2.3 Usage Information

• IP address and device identifier
• Browser type and operating system
• Session duration and activity on the platform
• Game history and betting records
• Cookie and similar tracking technology data

2.4 Communication Information

• Content of customer support chats and emails
• Date and time of contact with us
• Details of complaints, suggestions, and requests

3. How We Collect Information

eb444 collects information in the following ways:

3.1 Direct Collection

You provide information directly when you register on our platform, verify your account, make deposits or withdrawals, play games, or contact our customer support.

3.2 Automatic Collection

Our systems automatically collect information about your device, browser, and activity on the platform. This includes cookies, web beacons, and similar technologies.

3.3 Collection from Third Parties

For identity verification and fraud prevention purposes, we may verify information through trusted third-party service providers. Certain information may also be received from payment service providers during payment processing.

4. Purpose of Data Use

We use the information we collect for the following purposes:

4.1 Service Operations

• Account creation, management, and verification
• Processing financial transactions (deposits and withdrawals)
• Game operations and bonus distribution
• Providing 24/7 customer support

4.2 Security and Legal Compliance

• Prevention of fraud, money laundering, and unauthorized access
• Age verification (ensuring minimum age of 21 years)
• Enforcing responsible gaming policies
• Fulfilling applicable legal obligations

4.3 Platform Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Testing and launching new games and features

4.4 Communication and Marketing

• Sending important account notifications
• Informing about relevant promotions and offers (only with consent)
• Providing transaction confirmations and receipts

5. Information Sharing and Disclosure

eb444 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Trusted partners who provide services on our behalf — such as payment processing companies, identity verification services, and technology infrastructure providers — may receive only the information necessary. These partners operate under strict confidentiality agreements.

5.2 Disclosure for Legal Reasons

In response to a court order, government directive, or legal investigation, we may be required to provide necessary information to authorities. In such cases, only the information required by law will be disclosed.

5.3 For Security Purposes

To prevent and address fraud, cyberattacks, or other security threats, information may be shared with relevant authorities or security agencies as needed.

6. Cookie Policy

The eb444 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help make our platform more effective.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to monitor and improve platform usage.
• Performance Cookies: Help evaluate site speed and functionality.

You can disable non-essential cookies through your browser settings. However, doing so may cause some features of our platform to not work properly.

7. Data Security Measures

eb444 has adopted the most advanced security measures to protect your information:

• SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication: An additional security verification step when accessing your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Restricted Access: Only authorized personnel can access specific and necessary information.
• Data Backup: Data is regularly backed up so that information is not lost in the event of an incident.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access and cyberattacks.

Despite our security measures, it is not possible to guarantee complete security on the internet. Please use a strong password for your own account security and do not share it with anyone.

8. Data Retention Period

eb444 retains your information according to the following policy:

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Financial Records: Financial transaction information may be retained for an extended period in accordance with legal requirements.
• Inactive Accounts: For accounts that have been inactive for a long period, information may be deleted with prior notice.

Once the need for retaining information has ended, it is deleted securely and irreversibly.

9. Your Rights

As a user of our platform, you have the following rights over your own information:

9.1 Right to Access Information

You may contact us to find out what information we are collecting and storing about you.

9.2 Right to Correct Information

You may request correction of any inaccurate or incomplete information in your account.

9.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

9.4 Right to Withdraw from Marketing Communications

You have the right to opt out of promotional emails or communications at any time. To do so, contact our support team directly.

9.5 Right to Lodge a Complaint

If you have any concerns or complaints about our privacy policy, you may let us know. We will make every effort to resolve your complaint as quickly as possible.

10. Protection of Children and Minors

eb444's services are only for individuals aged 21 years or older. We do not knowingly collect any information from minors. Age is verified at the time of registration and accounts belonging to minors are closed immediately.

If a parent or legal guardian believes that a minor has registered on our platform, please contact us immediately.

11. International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, the same standard of protection described in this privacy policy is ensured.

All third-party service providers involved in international data transfers have strict data protection agreements with us. Secure encrypted connections are always used when transferring data.

12. Right to Modify This Policy

eb444 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• By publishing a clear notice on the website
• By sending a notification to your registered email
• By displaying a notice at the time of login

If you continue to use our platform after the changes take effect, you will be considered to have agreed to the updated policy. The date of each update will be noted at the top of the policy.

13. Responsible Gaming & Data Use

As part of eb444's responsible gaming program, we may analyze your gaming data. This analysis is for user well-being — such as identifying problematic gaming patterns and providing necessary support.

To learn more about responsible gaming, please read our Responsible Gaming page.